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| 资料名称： 德勤咨询公司关于业务外包的观点(ppt25)(英文) ppt 格式 |
| 资料编号: |
42_40261 |
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| 资料类型： |
实用技能 |
| 资料格式: |
ppt 格式 |
| 授权方式： |
会员下载 |
| 资料大小： |
1.2 MB |
| 资料等级： |
 |
| 资料语言： |
简体中文 |
| 所需积分： |
15 分
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默认密码:www.51gl.cn |
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| ∷资料简介∷ |
| wobbles, waggles, and crmastronomers have long known that the earth wobbles as it spins. several irregularities in rotation ╟ small oscillations superimposed upon larger wobbles atop even larger waggles ╟ cause the location of the true north pole… to meander across the arctic landscape.”1 too many crm projects suffer from oscillations and end up meandering across the corporate landscape. they all start with the best intentions. but, a surprising number eventually start to wobble and waggle and lose their focus. don’t take your eye off the customer. but keep your other one on the true north of all crm projects ╟ greater shareholder value. use the map on the opposing page and repeat these two steps often1. start at the top. working your way down, ask yourself how will it get done?” at each step. this will ensure that your tactics directly support your objectives.2. go to the bottom.working your way up, ask your-self why are we doing it?” at each step. this will ensure that all your crm activities lead to true north.1) science news online, august 12, 2001 |
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